As a candidate, you may face issues with your webcam while taking the test. Here are a few solutions you can try depending on the browser you are using:


A. For Chrome & Firefox 

1) Webcam not connected/ not detected

    1.1) For in-built camera

2) Webcam is busy with another source

3) How to allow browser to access webcam


B. For Safari

1)Webcam not connected/not detected

1.1) For in-built camera

2) Webcam is busy with another source

3) How to allow browser to access webcam


       

1) Webcam not connected/ not detected


 If your camera isn't detected by your computer, please try the following:

  • Try a different USB port on your computer

  • Make sure you're using the correct driver for your camera 

  • If your camera is connected to a USB 3.0 port (usually has a blue plastic insert), try using a USB 2.0 port instead

  • Try connecting the camera to a different computer

    NOTE: If your camera isn't detected by a second computer, it may be defective


1.1)For in-built camera:

  • If the camera is not detected, there may be a driver-related issue within the operating system

  • To update the drivers, please click Control Panel followed by Device Manager and open Webcam Properties under Imaging Devices and follow the instructions.


2) Webcam is busy with another source:

    This means that there is another source that is using your webcam (e.g. Skype). You need to quit all other applications and refresh the browser.


3) How to allow browser to access webcam:

    3.1) For Chrome

  • With Chrome open, click or tap the menu at the top right. It's represented by three horizontally stacked dots. 
  • Click Settings   
  • Scroll all the way down the page and open the Advanced link
  • Scroll to the bottom of the Privacy and security section and choose Content settings 
  •  Click Camera
  • Enable the Ask before accessing option
  • Refresh your browser. It will now give you a prompt to allow access to webcamClick allow 

3.2 )For Firefox

  • Firefox will prompt you to grant access to the camera, click allow



B) For Safari

     1. Webcam not connected/ not detected: 

         For Standalone isight cameras

  • Make sure the cable is completely plugged in
  • See if a different FireWire port works
  • Determine if there is an incompatibility with another FireWire device. If more than one FireWire device is connected to your computer, there may be an incompatibility between two of the devices. To rule this out, disconnect all other FireWire devices from the computer, including external hard drives, CD/DVD drives, other cameras, and FireWire-based networking equipment, such as hubs and repeaters.    

         


     1.2) For in-built camera:

 

  • See if the issue is application-specific. Try another application (iSight works with applications like iChat, PhotoBooth, and iMovie HD 6) to see if the iSight camera exhibits the same behavior in all applications. If it only happens in one application, try reinstalling that application.
  • See if the issue is user-specific. Test your iSight camera in another user account. If the issue only occurs in one user, the issue would be isolated to user settings.
  • Find out if the computer recognizes the iSight. Check System Profiler (in the Utilities folder, inside the Applications folder). Under the USB header, check to see if the iSight camera is detected.
  • Reset your computer's SMC or PMU, and then check System Profiler again.



2) Webcam is busy with another source:

    This means that there is another source that is using your webcam (e.g. Skype). You need to quit all other applications and refresh the browser.



3) How to allow browser to access webcam:

    

  • Launch Safari on your Mac.
  • Click  the Safari app menu in the upper left corner of the screen
  • Click Preferences

  • Select the Websites tab
  • Click camera in the side bar
  • Select a website that is currently open
  • Select the permission for the website. You can allow, deny, or require the website to ask permission every time