For proxy users in the account, such as external recruiters, the candidate tends to communicate regarding the test issues or test content and find the added external recruiters not genuine as their email ids are not similar as that of the company email.
To avoid such an issue and ensure the candidate’s single point of contact for communication, you can set up the email address in your account
To set up the email address
1. Click My Settings -> Basic Settings
2. Enter the email address for candidate communication
(Note: By default it reflects the account owner's email address. You can change it to the email address you want)
It does not mean that the emails to candidates (invitation, test cancelation, reattempt test etc) will be sent from this email address. It simply means that any email will contain email@example.com as the point of contact for any queries. E.g. In the below image, the invitation is sent from firstname.lastname@example.org, however in the body of the mail, the email address is email@example.com.
In case of any clarifications, please write to us at firstname.lastname@example.org